Anica Jovanova: Web Designer and Technical Communicator

Resume

Specialties

usability testing and evaluation, user research, interface design, user experience design, web development, documentation, video production.

Experience

Design and User Experience Researcher | 1/2009 – present

Webitects, Chicago, IL
User needs research, analyzing collected data with affinity diagrams, translating data into findings and recommendations, producing wireframes/prototypes based on findings, producing video highlights from user study.

Usability Specialist | 8/2008 – present

UTEC (Usability Testing and Evaluation Center) at IIT, Chicago, IL
Conducting and managing formal usability testing and user research projects, assisting students in a graduate course "Usability Testing and Research", holding usability testing training sessions.

Web Project Manager | 6/2008 – present

eMotion (startup), Chicago, IL
Leading the development and user experience of a secure social networking website www.bfflessthan3.com (still in beta) targeted to tween girls. The website is an online companion of an interactive device: BFF<3 Necklace. Read about it on CNN Money.

In addition to helping out a startup, I used this opportunity as my master's project. I have documented the process in a report: From Concept to Launch www.bfflessthan3.com (beta).

Webmaster/Designer/Developer/Tech Support | 6/2007 – 1/2009

Interprofessional Program at IIT, Chicago, IL
Managed department website, front-end development of various online systems, back-end development of new systems and features for existing online systems, created user guides for using the online systems, coordinated video production and web delivery, provided user support. Redesigned main website (ipro.iit.edu) and customized WordPress to serve as a content management system.

Web Designer | 5/2005 – 5/2007

International Engineering Consortium, Chicago, IL
Performed daily web updates, designed and implemented new websites, designed new pages on existing websites, produced visually-rich broadcast emails, organizational e-newsletters, and Flash-based educational modules.

Education

M.S. in Information Architecture

Illinois Institute of Technology, Chicago, IL
Graduation Date: May 2009

B.S. in Internet Communication

Illinois Institute of Technology, Chicago, IL
Graduation Date: May 2006

Skills

Conferences and Professional Meetings

Conferences

• IDEA: Pre-conference workshop, Oct. 2008, Chicago
• SEED Conference, June 2008, Chicago

Meetings

• IxDA Chicago Monthly Meet, Jan. 2009 at ThoughtWorks, Chicago
• Building Your Business on Social Networks, Feb. 2009 at E-Factor, Chicago

Extra Bits

The Professional Technical Communication Society (PTC) published a glossary of newly-emerged technical communication terms that my partner John Salt and I worked on defining.

The glossary contains terms for new concepts and sub-fields of the technical communication field that have been widely used lately, but whose meanings have not yet been very well defined. Some of the glossary terms include: information architecture, knowledge management, user experience, and user-centered design.

Technical Communicator's Glossary

Other Interests

• Tennis
• Music
• Photography

Copyright 2007. Anica Jovanova.